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FAQ 

How long does it take to receive my order?

Once your order is placed, it typically takes 1-3 business days for us to process and ship it. Shipping times may vary depending on your location, but you can expect to receive your order within 5-10 business days.

What is your return policy?

If you are not completely satisfied with your purchase, we offer a 30-day return policy. Simply contact us within 30 days of receiving your order to initiate the return process. Please note that the item must be in its original condition and packaging for a full refund.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

How do you support sustainable practices?

At Rural Roots, we believe in reducing overproduction and supporting sustainable practices. That's why we produce items as orders come in, minimizing waste and ensuring that each product is made with care. By choosing to shop with us, delivery may be a little longer, but you are supporting our commitment to a more sustainable future.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay with PayPal for added convenience and security.

What if I have a problem with my order?

If you encounter any issues with your order, please don't hesitate to contact us. We are here to help and will do our best to resolve any problems or concerns you may have.